Location@2x
Yangzhou - EN

Terms and Conditions 

Reviews 

  • Reviews exist in two types: Verified and Unverified reviews. Verified reviews are reviews you make after having made a booking and being confirmed as a guest. (48 hours after the meal). These reviews count towards your membership level with reward points. Unverified reviews are reviews you can always write about a restaurant even without having booked. 

  • Content: Content should be clear and factual. We recommend you to focus on the food quality, service, atmosphere / environment and the value of your dining experience. Please refrain from posting links to other websites or promotions on other sites in your reviews. We want to keep the reviews as clean and clear as possible. Please also keep the review on-topic. 

  • Removal guidelines: Reviews may be screened and removed if the review is a repost (sometimes we get multiple reposts of the same review), clearly written by staff of the restaurant, non-descript or vague, or abusive. We also don’t condone profanity in reviews. If you have a complaint the restaurant may reply to your review or may contact you if you have booked through the reservation system. DiningCity retains the final decision in interpretation and evaluation of review content. 

Support & Complaints 

  • If there is something you need help with, doesn’t work properly, something went wrong during a reservation, or you’re not sure how to do something then please contact us. We rely on your feedback to help improve our services. You can reach us on info@diningcity.asia or 021-31076100 or support-hk@diningcity.asia (Hong Kong) or +852 2598 5655 (Hong Kong). 

  • Restaurants we work with are of good standing, possess the correct qualifications and licenses and provide the service and experience they are capable of. If something does go wrong we can mediate between the restaurant and yourself and try to help provide a satisfactory outcome if the booking was made through DiningCity or any of our events. 

Pictures 

  • By uploading images to DiningCity through its website or app you confirm that the images uploaded are your own and free other copyrights. You also agree to provide DiningCity with a license to use the image on its website or on its affiliated domains and DiningCity’s marketing campaigns and events. 

  • Pictures should be non-offensive in nature and focus on the dining experience you had. Uploading violent, pornographic, or non-compliant images according to the guidelines of the country being hosted in may result in your account being suspended. 

Liability & Conduct 

  • DiningCity as an online dining guide, reservation service and dining event organizer is not responsible for anything that might occur in the restaurant itself. (As a website we can’t control the cook or the waitress…). We can however contact the restaurant on your behalf if an incident has occurred and try to help you find a viable outcome. 

  • DiningCity does not tolerate abusive behavior of customers towards the restaurant or our own staff. We provide the service and support we can. We expect our customers to be equally professional and reasonable. Abuse will result in being blacklisted from our events, and threats will be reported to the relevant authorities.  

Fair Use Policy 

DiningCity's reservation service and events are designed to make dining out and trying more restaurants easier. However reservations made on the platform should be considered fair and reasonable in quantity and time. Users that make more than 10 reservations during a single dining event and have a Cancellation and No-show combined rate above 65% during the event are subject to the "fair use policy". The below behaviors are considered to be "seat squatting" meaning they are occupying seats and thereby blocking seats to be able to booked by other users. 
 
● Make more than 2 pending reservations with the same menu 
● Make a lot of bookings with high seat numbers at the beginning of the event and fails to complete the bookings 
● Very many reservations within a very short period of dining 
● Other types of booking behavior that makes it highly improbable that the reservations will be actually completed 
● Selling the reservation(s) 
● Transfer booking for special purpose 

This type of behavior through DiningCity's services is considered against fair use and will result in accounts being blocked and reservations made being cancelled. Users will be contacted via phone / email and warned beforehand that their account is at risk based on their booking history. This will be evaluated on a case by case basis and in relation to how extreme their booking / cancellation / no-show behavior is compared to the average number of bookings per user.

DiningCity holds the final right to interpretation, explanation, and implementation of these policies. Policies are subject to change without prior notification. 

 

Event Terms & Conditions

1. Restaurant Week Plus

   Event dates: July 14 – August 21, 2022

   Public booking date: July 12, 10AM

Applicable dates and times are subject to the available booking dates and times for the event booking platform. The maximum number of people available for the booking is limited to the number of people who can be open during the booked time slot.

2. Dining process:

Reserve on the event platform on the official platform -> arrive on time and show your QR code or message to the restaurant -> enjoy dining -> write a review and share your experience

You can book the restaurant on the official website (Restaurantweek.cn ), DiningCity APP and DiningCity WeChat mini-program or on designated partner platforms that are part of the event. After the reservation is successful, you will receive a confirmation message and mail. Since the reservation is confirmed in real time, you do not need to double-check with the restaurant. You need to inform the restaurant if you have special requirements. You only need to show the reservation code when dining at the restaurant.

Note: Please book through the official pages of the event. Check if the reservation information has the event name. Such as 'Restaurant Week Plus or Restaurant Week'. If not, it would be a general reservation that is not able to enjoy the event menu.If the reservation requires payment in advance, please refer to the information displayed in the online menu. Please ensure that the information you have reserved is accurate and that you can get in touch in time if you encounter relevant circumstances.

3. Reservation limits:

During the Restaurant Week Plus event, each user can only make a maximum of one reservation per meal type (brunch, lunch or dinner) per day, and a single reservation is limited to 8 seats or less; one user has a reservation limit of 2 times to be present at each restaurant, and must attend the restaurant and complete the most recent reservation or cancel the reservation as required before continuing to make a reservation at the restaurant. There is no limit to the number of bookings made during the promotion period, excluding the above conditions.

4. The number of people booked is the number of people who attend the dining and order the event menu. If more people than reserved join the dinner they are not eligible for the event menu and may need to wait for the extra seats, as the attended number is more than the booked number. When you need to change the number of people, please modify your booking at least 1 hour in advance (for some restaurants this time will be longer and will be noted in the reservation).

If your child shares an adult's meal, the number of people filled in the reservation can be the number of adults, and then writes in the remarks. For example, you can write “there are two adults and a 2-year-old child, and the child share the menu with the adults. Please prepare a child seat”. If there are more than one child, it would be better to communicate with the restaurant in advance to arrange an appropriate seat.

Note: If the restaurant is a cafeteria, we recommended you to communicate with the restaurant in advance.

5. If you are a vegetarian or cannot eat a certain foodhave dietary restrictions or allergies, please explain in the comment. The restaurant will arrange the menu accordingly. It is also recommended to explain your request to the restaurant upon arriving. The restaurant has the right to refuse the guest's request to replace a dish in the event menu for a specified dish due to their dietary preference. We recommend you connect with the restaurant to know about their alternative plan and advance your requests to the restaurant during the order.

As to the special requirements of the guests, such as a window seat, etc., the restaurant usually will arrange according to availability at the time of diningthe actual situation. There will be occasions when special requirements can’’t be met, and if you have special requirements, you need to tell the restaurants in advance.

6. Event bookings only include the event set menu and usually do not include additional drinks. Menus may also be subject and service fees or tax. Please refers to the menu published on the official platform, and the specifics are subject to the restaurant. If you order other things outside the set menu, please refer to the restaurant. Some restaurants will charge service fees or other taxes. Please refer to the detailed event menu.

7. If you are unable to dine at the restaurant on time, please cancel/modify online as required, cancelation and modification through phone, email, or contact with the restaurants are invalid. The cancellation/modification needs to be made at least one hour before the reservation, otherwise, the reservation will be marked as no-show by the restaurant.

Note: Some restaurants may have special requirements on the cancellation/modification time. One hour before the meal is applicable to most restaurants. Please refer to the restaurant you booked for details.

8. Please dine arrive at the restaurant on time. In the event of an emergency, forcing you to be late, please contact the restaurant in ain timely manner in case thereto see if is no seats can be available when you arrive if you, or miss the reserved time, or the time to enjoyotherwise the event set menu has endedmay not be available anymore.

9. The restaurant according to its own operational situation, seasonal problems availablity of some dishes or other force majeure factors may have to adjust the menu, bookable time, etc. during the event; the goods or services you will receive with your reservation will be subject to the final availability of the restaurant, please consult with the restaurant for details. If you are unable to accept changes to made by the restaurant, you can choose to cancel your reservation free of charge and not eat at the restaurant (there is no charge for cancellations). DiningCity cannot guarantee that the restaurant will not make any changes to its menu and other information, and does not assume any responsibility for the modification of the restaurant.

10. The event package cannot be used in conjunction with other promotional offers or discounts at the restaurant and cannot be exchanged for cash or other products.

11. A small number of premiumhigh-quality restaurants need to prepare freshly sourced or very premium ingredients in advance and have reserved limited seats, a deposit is required to receive reservations.

There is two ways to pay the deposit:

  1. Pay during the reservation process, and the deposit will be deducted when you go to the restaurant for settlement (total food bill amount - actual showed people's total deposit). Please carefully check the cancellation and deposit refund policy when booking.
  2. The restaurant will contact you or you need to pay as the according to the instructions shown in the menu description.

12. DiningCity is a reservation platform that provides restaurant guides, reservation services and event organization, and does not make any matters that occur in the restaurant other than reservations. (As a booking platform we have no control over the cooking and quality of service in the restaurant). If you have any comments or emergencies, we can however contact the restaurant on your behalf to assist you in communicating with the restaurant and seeking solutions.

13. To the extent permitted by laws and regulations, DiningCity, partners and participating restaurants have the right to make changes to the relevant content (event period, applicable conditions, etc.), subject to the information displayed on the event page.

14. For this dining promotion we are keeping a close eye on the status regarding the outbreak of COVID across multiple cities in China.

During the event, if any restaurant is unable to receive guests due to local epidemic prevention policies, DiningCity or the restaurant will contact you to inform you of the latest updates of your reservation, please pay attention to it.

Please at all times follow the government recommendations and instructions regarding dining out. Please wear a facemask when travelling to and from the restaurant, please use hand sanitizer and show your Health Code when requested to ensure a safe dining experience.

 

Reviews 

  • Reviews exist in two types: Verified and Unverified reviews. Verified reviews are reviews you make after having made a booking and being confirmed as a guest. (48 hours after the meal). These reviews count towards your membership level with reward points. Unverified reviews are reviews you can always write about a restaurant even without having booked. 

  • Content: Content should be clear and factual. We recommend you to focus on the food quality, service, atmosphere / environment and the value of your dining experience. Please refrain from posting links to other websites or promotions on other sites in your reviews. We want to keep the reviews as clean and clear as possible. Please also keep the review on-topic. 

  • Removal guidelines: Reviews may be screened and removed if the review is a repost (sometimes we get multiple reposts of the same review), clearly written by staff of the restaurant, non-descript or vague, or abusive. We also don’t condone profanity in reviews. If you have a complaint the restaurant may reply to your review or may contact you if you have booked through the reservation system. DiningCity retains the final decision in interpretation and evaluation of review content. 

Support & Complaints 

  • If there is something you need help with, doesn’t work properly, something went wrong during a reservation, or you’re not sure how to do something then please contact us. We rely on your feedback to help improve our services. You can reach us on info@diningcity.asia or 021-31076100 or support-hk@diningcity.asia (Hong Kong) or +852 2598 5655 (Hong Kong). 

  • Restaurants we work with are of good standing, possess the correct qualifications and licenses and provide the service and experience they are capable of. If something does go wrong we can mediate between the restaurant and yourself and try to help provide a satisfactory outcome if the booking was made through DiningCity or any of our events. 

Pictures 

  • By uploading images to DiningCity through its website or app you confirm that the images uploaded are your own and free other copyrights. You also agree to provide DiningCity with a license to use the image on its website or on its affiliated domains and DiningCity’s marketing campaigns and events. 

  • Pictures should be non-offensive in nature and focus on the dining experience you had. Uploading violent, pornographic, or non-compliant images according to the guidelines of the country being hosted in may result in your account being suspended. 

Liability & Conduct 

  • DiningCity as an online dining guide, reservation service and dining event organizer is not responsible for anything that might occur in the restaurant itself. (As a website we can’t control the cook or the waitress…). We can however contact the restaurant on your behalf if an incident has occurred and try to help you find a viable outcome. 

  • DiningCity does not tolerate abusive behavior of customers towards the restaurant or our own staff. We provide the service and support we can. We expect our customers to be equally professional and reasonable. Abuse will result in being blacklisted from our events, and threats will be reported to the relevant authorities.  

Fair Use Policy 

DiningCity's reservation service and events are designed to make dining out and trying more restaurants easier. However reservations made on the platform should be considered fair and reasonable in quantity and time. Users that make more than 10 reservations during a single dining event and have a Cancellation and No-show combined rate above 65% during the event are subject to the "fair use policy". The below behaviors are considered to be "seat squatting" meaning they are occupying seats and thereby blocking seats to be able to booked by other users. 
 
● Make more than 2 pending reservations with the same menu 
● Make a lot of bookings with high seat numbers at the beginning of the event and fails to complete the bookings 
● Very many reservations within a very short period of dining 
● Other types of booking behavior that makes it highly improbable that the reservations will be actually completed 
● Selling the reservation(s) 
● Transfer booking for special purpose 

This type of behavior through DiningCity's services is considered against fair use and will result in accounts being blocked and reservations made being cancelled. Users will be contacted via phone / email and warned beforehand that their account is at risk based on their booking history. This will be evaluated on a case by case basis and in relation to how extreme their booking / cancellation / no-show behavior is compared to the average number of bookings per user.

DiningCity holds the final right to interpretation, explanation, and implementation of these policies. Policies are subject to change without prior notification.